REFUND POLICY

RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

The item(s) is faulty, damaged, or defective at the time of delivery.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

You must notify us within 7 days of delivery by writing to protees.pk@gmail.com or by whatsapp us at 0321-6331227. At PROTEES , we look at each dispute on a case-by-case basis and try to be fair to both parties.
The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at protees.pk@gmail.com , within 7 days of purchase before any claims can be processed.
Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .
Also in case defected piece received by customer, the cost of delivery charges will be reimbursed via bank transfer .

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns with 5-7 working days of receiving.
During busy sale events please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to PROTEES by contacting us via email at protees.pk@gmail.com within 7 days of the delivery date.
The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUND?

Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
In the case of refund shipping and handling charges will not be refunded.
The minimum period for processing refund is 7-10 working days.
If you want your money back, we will return 80% (Deducting delivery charges and packing material amount) of your order amount by Bank Transfer / Easypaisa / Jazzcash

RETURNS: SALE & DISCOUNTED PRODUCTS

xchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

Exchange request is made outside the specified time frame.
The product is damaged because of use.
The product was tampered with.

Note: For further queries about exchanges and returns, please contact us at 0321-6331227 or email us at protees.pk@gmail.com